When are new items added to the CHFI Store? And how is it possible the items sell out so quickly?
This is probably the most asked question that we receive here at 98.1 CHFI. The items go UP in the store every week on Monday morning. Then a second batch of those same prizes will go up later in the week at a random time. We are trying to accomodate everyone with prizes, but our database continues to grow and once an item is featured in the CHFI Store, there's no stopping how quickly our members use their points for the items. Unfortunately, we do not have a massive inventory of prizes, and we are trying to do the best with what we have.
Prize Pig Store: All prizes on the Prize Pig Store page are on a first come, first serve basis. The ROGERS Test Site Prize Pig Store Page lists all of the available prizes and their associated FAN Point value. Once you have earned enough FAN Points to "redeem" the prize of your choice you may "buy" the prize by logging in and visiting the Prize Pig Store Page. Then just enter the quantity of the prize you want (please note, some prizes may have a quantity limit of 1 per member), and click "Buy". If you have enough FAN Points, haven't exceeded the redemption limit, and inventory is sufficient, a page will come up which confirms your redemption and provides you with instructions on how to claim your prize. IMPORTANT NOTE: upon making a prize redemption, be sure to print off a copy of your confirmation page.
Why do the loyalty club CHFI Store items read "this item will go on
sale AFTER ..."?
We are always trying to keep things fair throughout the Loyalty Club.
The problem with putting the exact time that something goes "live" is
that our time that is set in our "backend" can be different than yours
at home. This way you're aware of the general time an item will go
"live", instead of waiting for an exact time.
Am I eligible if my postal code is not in the Rules section?
At this point we are tweaking our Rules section. We had a template to work with originally and now we're expanding to compensate for our massive signal. The general consensus is that if you can hear 98.1 CHFI on your radio at home you will be eligible to enter the Loyalty Club, and take part in contests. We at CHFI want to make sure that this promotion is fair to all of our listeners.
With that said, please keep in mind that if you "redeem" an item, you will need to travel to 777 Jarvis St, Downtown Toronto to pick up your prize at the Rogers Video Store. No prizing will be mailed out at all.
I haven't received any points for signing up. Why?
The reason for this may be because you haven't entered the code that was provided in the first e-mail your received. You can enter this code and all others under Earn Points and clicking Gift Card Codes.
Why does my account status say "pending"?
After you register, your account status will remain "pending" until your email address is verified. Your email address is verified and your account validated once you click on the link in the email you receive from us. (This email will come from email@example.com.) You can still earn FAN Points while you are waiting for your account to be validated. You will not, however, be able to claim any prizes or redeem raffle entries until your account status is valid.
I did not receive an email asking me to validate my account. What should I do?
If you did not receive an email from us and your account is still pending, please follow these instructions:
- Open your internet browser and log on to your account
- Click on this link or copy and paste this link into the browser that you opened to log into your account: http://www.m2omedia.com/rogers/members/account/pending.jsp
- This will bring you to a page with instructions on how to validate your account
In order to ensure that you receive emails from us in the future, please add firstname.lastname@example.org to your contact list.
What should I do if I'm having trouble logging into my account?
If you're having trouble logging into your account, please try the following solutions:
Check your security settings. Your internet security settings must be set to "medium".
Check your privacy settings. Your internet privacy settings must be set to "medium".
You may have to add us to your trusted sites.
What is the difference between a Fun & Games and a Bonus Code?
The Fun & Games is given out at various times. Your have 24 hours from the time the song is announced, to enter it. A Bonus Code is given out through e-mails and special giveaways and events. Please check when receiving a bonus code to see if there is an expiration date.
How do I earn FAN Points?
Go to the Rogers Test Site website and click on the ROGERS Test Site link. Enter your username and password in the login box on the left hand side of the page. Once you've logged in, click on one of the categories under Earn FAN Points, located on the menu bar near the top of the page.
How do I use my FAN Points to earn Rewards? There are two ways to earn rewards with your FAN Points. You can redeem FAN Points for goods and services that are offered on the Prize Pig Store page or you can redeem FAN Points for entries into our Prize Pig Contest Drawings. To access either the Prize Pig Store or Prize Pig Contest page, log in and click on one of the categories under Spend FAN Points, located on the menu bar near the top of the page.
Prize Pig Contests: You can enter any of our Prize Pig Contests as many times as you wish (as long as you have enough FAN Points). To redeem an entry into the Prize Pig Contest of your choice, please visit the Upcoming Prize Pig Contests page, click on the drawing you'd like to enter, select the number of entries you'd like to redeem, and click the "Purchase Entries" button. Remember, the more entries you have, the better your chances of winning!
I've redeemed a prize with my points, how to I claim it?
To claim your prize, follow the instructions on the confirmation page.
What do I need to play the ROGERS Test Site?
The ROGERS Test Site will run on any machine running Internet Explorer 6.0 or Netscape 7.0 or above. You will also need Internet access. The ROGERS Test Site is not supported on Web TV.
Can I join the ROGERS Test Site if I have a Macintosh computer?
The ROGERS Test Site Program can be played on any Macintosh running Netscape versions 7.0 and above.
My question isn't answered here.
If your question is not answered here, you can email us your question at email@example.com and we will try and answer it for you. In your e-mail please include your name, username, and daytime phone number.
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Clear Disk cache
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Click the EDIT pull down menu at the very top of your screen
Click Select All
Click the FILE pull down menu at the very top of your screen
A warning box will appear, click YES
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Instructions for adding us to your Trusted Sites:
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Select the "Sites" button from the middle of the page.
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