What is the difference between a Password and a Bonus Code?
The Password (or Rock-A-Holic of the Day) is given out at 8:50AM, 1:50PM, 4:50PM, and 8:50PM.   You have until 11:59pm of the day it is given out to enter it.  A Bonus Code is given out through e-mails and special giveaways and events. Please check when receiving a bonus code to see if there is an expiration date.

How do I earn points?
Go to the Star website and click on the Rock-A-Holics link. Enter your username and password in the login box on the left hand side of the page. Once you've logged in, click on one of the categories under earn points, located on the menu bar near the top of the page.

How do I use my points to earn rewards?
There are two ways to earn rewards with your points.  You can redeem points for goods and services that are offered on the Rock-A-Holics site or you can redeem points for entries into our raffles.  To access either the prize or raffles, log in and click on one of the categories under spend points located on the menu bar near the top of the page.

Prizes:  All prizes are on a first come, first serve basis.  The Rock-A-Holics prize page lists all of the available prizes and their associated point values. Once you have earned enough points to "purchase" the prize of your choice you may "buy" the prize by logging in and visiting the prize page. Then just enter the quantity of the prize you want (please note, some prizes may have a quantity limit of 1 per member), and click "Buy". If you have enough points, haven't exceeded the purchase limit, and inventory is sufficient, a page will come up which confirms your purchase and provides you with instructions on how to claim your prize.  Note: possible times that a  prize may be released for purchases is 8:50am, 1:50pm, 4:50pm or 8:50pm. Unless stated otherwise.

IMPORTANT NOTE: upon making a prize purchase, be sure to print off a copy of your confirmation page. Raffles:  You can enter any of our raffles as many times as you wish (as long as you have enough points).  To purchase an entry into the raffle of your choice, please visit the Upcoming Raffles page, click on the raffle you'd like to enter, select the number of entries you'd like to purchase, and click the “Purchase Entries” button.  Remember, the more entries you have in a raffle, the better your chances of winning!

I've purchased a prize, how do I claim it ?
To claim your prize, follow the instructions on the confirmation page.

What do I need to be a Rock-A-Holic?
The Rock-A-Holics program will run on any machine running Internet Explorer 5.0 or Netscape 7.0 or above.   You will also need internet access.  The Rock-A-Holics program is not supported on Web TV.

Can I join the Rock-A-Holics Program if I have a Macintosh computer?
The Rock-A-Holics program can be played on any Macintosh running Netscape versions 7.0 and above.

My question isn't answered here.
If your question is not answered here, you can email us your question at kysr.support@m2omedia.com and we will try and answer it for you. In your e-mail please include your name, username, and daytime phone number.

Instructions for Clearing Cache:

Netscape Users (must be using Netscape 7.0 or higher) :
- Enter Netscape
- Edit
- Preferences
- Advanced
- Cache
- Clear memory cache
- Clear Disk cache
- Then Try again

Internet Explorer Users (must be using Internet Explorer 5.0 or higher) :
- Enter Internet Explorer
- Tools
- Internet Options
- General
- Delete files – located in the “Temporary Internet File” section  
- Then Try again.

If you are using AOL:
You will need to clear you cache AND delete your "cookies"

- Click the Start Button in the lower left hand corner
- Click Control Panel
- Double click Internet Options
- Under Temporary Internet Files, click Delete Files
- Click OK to delete files
- Next, to the right of delete files, click on Settings
- Click View Files (it may take a moment for the files to appear)
- Click the EDIT pull down menu at the very top of your screen
- Click Select All
- Click the FILE pull down menu at the very top of your screen
- Click Delete
- A warning box will appear, click YES
- Click X to close that window
- Click OK to close the next window
- Click OK to close the next window
- Click X to close the Control Panel Window
- After you have cleared your cache, and/or deleted cookies, close all programs, shut down your computer and log on again. - Click Control Panel - Double click Internet Options - Under Temporary Internet Files, click Delete Files - Click OK to delete files - Next, to the right of delete files, click on Settings - Click View Files (it may take a moment for the files to appear) - Click the EDIT pull down menu at the very top of your screen - Click Select All - Click the FILE pull down menu at the very top of your screen - Click Delete - A warning box will appear, click YES - Click X to close that window - Click OK to close the next window - Click OK to close the next window - Click X to close the Control Panel Window- After you have cleared your cache, and/or deleted cookies, close all programs, shut down your computer and log on again.