Frequently Asked Questions Why does my account status say "pending"? After you register, your account status will remain "pending" until your email address is verified. Your email address is verified and your account validated once you click on the link in the email you receive from us. (This email will come from kfmb-fm@m2omedia.com.) You can still earn credits (points) while you are waiting for your account to be validated. You will not, however, be able to claim any prizes or purchase raffle entries until your account status is valid. I did not receive an email asking me to validate my account. What should I do? If you did not receive an email from us, please send an email to kfmb-fm.support@m2omedia.com, and we will validate your account for you. In order to ensure that you receive emails from us in the future, please add kfmb-fm@m2omedia.com to your contact list. What should I do if I'm having trouble logging into my account? If you're having trouble logging into your account, please try the following solutions: Make sure you are using the correct username and password. If you don't remember your username and/or password, click here, enter your email address, and we'll email it to you. Clear your cache. Cache is a process that keeps track of what you have been doing recently. It saves you processing time when you repeat tasks; but sometimes it gets overloaded. Click here for instructions on how to clear your cache.
Internet Explorer users: Check your security settings. Your internet security settings must be set to "medium". Click here for instructions on checking your security settings. Check your privacy settings. Your internet privacy settings must be set to "medium". Click here for instructions on how to change your privacy settings. You may have to add us to your trusted sites. Click here for instructions on adding us to your trusted site.
What is the difference between Monique's Guilty Pleasure and a JACKtivity Mention Bonus Code? Monique's Guilty Pleasure is given out at a Daily time. They are: (PLEASE NOTE TIMES ARE APPROXIMATIONS-MAYBE +/- 10 MINUTES) Please note: you have a limited amount of time to enter each correct response. For example, once the 7:30am song is announced you will have until 7:30am the following day to enter the correct response. JACKtivity/ Jack's Club Bonus Codes are given out daily on the air, through e-mails, special giveaways and JACK FM events. Please note: all Jack's Club Bonus Codes will expire one week after they are given out UNLESS OTHERWISE SPECIFIED. THE BONUS CODES GIVEN OUT IN THE JACKTIVITY MENTIONS WILL EXPIRE AT THE END OF THE DAY THAT BONUS CODE WAS GIVEN OUT To enter ANY Jack's Club Bonus Code, click on "earn points" then click "Jack's Club Bonus Code". Once there, type the code in the space provided. If the code contains more than one word please include all appropriate spaces.
How do I earn credits (points)? Go to the http://www.sandiegojack.com/ website and click on the JACK'S CLUB link. Enter your username and password in the login box on the left hand side of the page. Once you've logged in, click on one of the categories under Earn Bananas, located on the menu bar near the top of the page. How do I use my credits (points) to earn Rewards? There are three ways to earn rewards with your credits (points). You can redeem credits (points) for goods and services that are offered on the Shopping page, you can redeem credits (points) for entries into our Jackpot Drawings and you can "BID" on rewards in a new EBAY style auction. To access either the Shopping or Raffle page, log in and click on one of the categories under Spend Bananas, located on the menu bar near the top of the page.
Shopping: All prizes on the shopping page are on a first come, first serve basis. The JACK'S CLUB Shopping Page lists all of the available prizes and their associated credit (point) value. Once you have earned enough credits (points) to "purchase" the prize of your choice you may "buy" the prize by logging in and visiting the Shopping Page. Then just enter the quantity of the prize you want (please note, some prizes may have a quantity limit of 1 per member), and click "Buy". If you have enough credits (points), haven't exceeded the purchase limit, and inventory is sufficient, a page will come up which confirms your purchase and provides you with instructions on how to claim your prize. Claiming Prizes/Awards: ALL PRIZES MUST BE PICKED UP BY THE REGISTERED FRIEND OF JACK. Spouses, Family Members, Friends, Co-workers, Neighbors, etc. will not be allowed to claim prizes for anyone other than themselves. NO EXCEPTIONS. IMPORTANT NOTE: Upon making a prize purchase, be sure to READ THE PRIZE PICK UP INTRUCTIONS AT THE BOTTOM OF YOUR PRIZE CONFIRMATION. TO CLAIM A PRIZE, COME BY THE STATION LOCATED AT 7677 ENGINEER ROAD BETWEEN 8:30AM AND 5:30PM MONDAY THROUGH FRIDAY (EXCEPT ON HOLIDAYS) WITH A VALID PHOTO ID. A JACK'S CLUB MEMBER MAY NOT CLAIM ANY OTHER MEMBERS PRIZE OTHER THAN THEIR OWN PRIZE. A PRINT OUT OF THE PRIZE CONFIRMATION IS NO LONGER NEEDED. Effective 1/7/09, KFMB Radio Promotions will no longer be mailing out prizes due to the costs. We are sorry for the inconvenience this may cause. All prize winners are now required to pick their prize up during our business hours.
Jackpots: You can enter any of our Jackpots as many times as you wish (as long as you have enough credits (points). To purchase an entry into the Jackpot of your choice, please visit the Upcoming Jackpot page, click on the Jackpot you'd like to enter, select the number of entries you'd like to purchase, and click the "Purchase Entries" button. Remember, the more entries you have in a Jackpot, the better your chances of winning! Auction: When you place a bid, enter the maximum credits (points) you would be willing to pay for the auction item. Only bids that are a minimum of 100 credits more than the current high bid will be accepted. The current high bid also represents a user’s maximum bid. The Jack's Club system compares your bid to those of the other bidders. Points are automatically debited from your account once your bid is placed. They will only be returned to your account if you are outbid by another member. If another Friend of JACK has a higher maximum, you'll be outbid. BUT, if no other bidder has a higher maximum, you win the auction item. If another Friend of JACK outbids you before the listing ends, you will NOT be contacted by JACK FM. It is the sole responsibility of the Jack's Club member to check the auction status. New Friends of JACK will be able to access the AUCTION feature 24 hours after registration. ALL BIDS ARE FINAL ONCE ENTERED (No bid retractions will be accepted).
I've purchased a prize, how do I claim it? To claim your prize, follow the instructions on the confirmation page. PRIZES MAY NOT BE CLAIMED BY SPOUSES, FAMILY MEMBERS, FRIENDS OR ANYONE ELSE OTHER THAN THE REGISTERED JACK'S CLUB MEMBER. ALL PRIZES WILL BE AVAILABLE FOR PICK-UP 2 BUSINESS DAYS AFTER PURCHASE UNLESS OTHERWISE STATED ON PRIZE CONFIRMATION. All prizes must be picked at the offices of 100.7 JACK FM located at 7677 Engineer Road, San Diego, CA 92111, UNLESS OTHERWISE SPECIFIED ON PRIZE CONFIRMATION. Station hours are 8:30am to 5:30pm, Monday through Friday (except holidays). When picking up your prize, you must provide a valid CALIFORNIA STATE photo ID (Drivers License or Identification Card) OR State Issued Photo ID OR Federal ID. School ID's, Work ID's, and any other non-state/federal ID WILL NOT BE ACCEPTED AS A VALID FORM OF ID. NO EXCEPTIONS. PRIZE CONFIRMATIONS ARE NO LONGER NEEDED TO CLAIM PRIZES. Prizes must be picked-up within 30 days of purchase - UNLESS OTHERWISE SPECIFIED. Prizes not picked up within 30 days from the date of purchase will be forfeited and CREDITS (POINTS) WILL NOT BE REFUNDED. Mailing options are at the sole discretion of 100.7 JACK FM and will only be considered in extreme circumstances, or will be based on the prize size, weight, timeliness, and value. Member is always responsible to keep his/her JACK'S CLUB account up-to-date with current information. If 100.7 JACK FM deems that an individual has extreme circumstances and a prize is mailed out, 100.7 JACK FM is NOT responsible if it is lost, stolen, misdirected, or damaged. The prize will not be replaced with future prizes nor will credits (points) be refunded. Prize winners are responsible for any and all expenses associated with their travel to and from the 100.7 JACK FM offices or other any location(s) associated with claiming a prize or award.
What do I need to play JACK'S CLUB? The JACK CLUB program will run on any machine running Internet Explorer 5.0 or Netscape 7.0 or above. You will also need Internet access. The JACK'S CLUB program is not supported on Web TV. The JACK'S CLUB requires a printed confirmation OR printed transaction page showing prize deduction to claim prizes-NO EXCEPTIONS.
Can I join JACK'S CLUB if I have a Macintosh computer?
The JACK HOT MONKEY CLUB Program can be played on any Macintosh running Netscape versions 7.0 and above.
My question isn't answered here.
If your question is not answered here, you can email us your question at radiopromotions@kfmb.com and we will try and answer it for you. In your e-mail please include your name, username, and daytime phone number.
Instructions for Clearing Cache:
Netscape Users (must be using Netscape 7.0 or higher): Enter Netscape Edit Preferences Advanced Cache Clear memory cache Clear Disk cache Then Try again
Internet Explorer Users (must be using Internet Explorer 5.0 or higher): If you are using AOL: You will need to clear you cache AND delete your "cookies" Click the Start Button in the lower left hand corner Click Control Panel Double click Internet Options Under Temporary Internet Files, click Delete Files Click OK to delete files Next, to the right of delete files, click on Settings Click View Files (it may take a moment for the files to appear) Click the EDIT pull down menu at the very top of your screen Click Select All Click the FILE pull down menu at the very top of your screen Click Delete A warning box will appear, click YES Click X to close that window Click OK to close the next window Click OK to close the next window Click X to close the Control Panel Window After you have cleared your cache, and/or deleted cookies, close all programs, shut down your computer and log on again.
Instructions for checking Security Settings in Internet Explorer: Instructions for setting Privacy Settings in Internet Explorer: Instructions for adding us to your Trusted Sites: Enter Internet Explorer Internet Options Privacy Select the "Sites" button from the middle of the page. In the area where it says "Address of Web Site", type "m2omedia.com" and click "Allow"
| 
