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What should I do if I'm having trouble logging into my account?
If you're having trouble logging into your account, please try the following solutions: Make sure you are using the correct username and password. If you don't remember your username and/or password, click here, enter your email address, and we'll email it to you. Clear your cache. Cache is a process that keeps track of what you have been doing recently. It saves you processing time when you repeat tasks; but sometimes it gets overloaded. Click here for instructions on how to clear your cache. Internet Explorer users: Check your security settings. Your internet security settings must be set to "medium". Click here for instructions on checking your security settings. Check your privacy settings. Your internet privacy settings must be set to "medium". Click here for instructions on how to change your privacy settings. You may have to add us to your trusted sites. Click here for instructions on adding us to your trusted site.
If none of the above has had any effect and the problem persists, please try to log in using a different computer. If you're able to resolve your issue using a different computer, then most likely there is an incompatibility between your original computer and the server. As there are too many possible features and configurations between machines, it's not possible for us to determine the exact cause or remedy.
What is the difference between a Earn Points and a Bonus Code?
The Earn Points is given out at various times. Your have until 11:59pm of the day it is given out to enter it. A Bonus Code is given out through e-mails and special giveaways and events. Please check when receiving a bonus code to see if there is an expiration date.
I heard my name announced as a $1,000 winner! We randomly select one VIP member each weekday (Monday-Friday) as our "VIP of the Day." If that person correctly plays our "Instant Win Word of the Day" on the day they are chosen as the VIP of the Day then they automatically win $1,000. You will hear us congratulate the VIP member on-air for being the VIP of the Day the day after they are actually chosen by saying "yesterday's VIP of the Day was..." In order to have actually won the $1,000 you would have had to have correctly played the Instant Win Word of the Day the day before you actually hear your name on the air. Just because you hear your name on the air doesn't mean you have won the $1,000. This is why it's so important to play the Instant Win Word of the Day every day...because you never know when your name will come up as our VIP of the Day!
How do I earn Points?
Go to the 98.3 The Key website and click on the The Key VIP Club link. Enter your username and password in the login box on the left hand side of the page. Once you've logged in, click on one of the categories under Earn Points, located on the menu bar near the top of the page. There are two ways to earn rewards with your Points. You can redeem Points for goods and services that are offered on the The Key VIP Store page or you can redeem Points for entries into our Raffle Drawings. To access either the The Key VIP Store or Raffle page, log in and click on one of the categories under Spend Points, located on the menu bar near the top of the page.All prizes on the The Key VIP Store page are on a first come, first serve basis. The The Key VIP Club The Key VIP Store Page lists all of the available prizes and their associated Point value. Once you have earned enough Points to "purchase" the prize of your choice you may "buy" the prize by logging in and visiting the The Key VIP Store Page. Then just enter the quantity of the prize you want (please note, some prizes may have a quantity limit of 1 per member), and click "Buy". If you have enough Points, haven't exceeded the purchase limit, and inventory is sufficient, a page will come up which confirms your purchase and provides you with instructions on how to claim your prize. upon making a prize purchase, be sure to print off a copy of your confirmation page.
Raffles: You can enter any of our Raffles as many times as you wish (as long as you have enough Points). To purchase an entry into the Raffle of your choice, please visit the Upcoming Raffles page, click on the drawing you'd like to enter, select the number of entries you'd like to purchase, and click the "Purchase Entries" button. Remember, the more entries you have, the better your chances of winning!
I've purchased a prize, how to I claim it?
To claim your prize, follow the instructions on the confirmation page. Call our office at 509-547-9791 if you have questions. I see a previous day's Earn Points answers when I log in.
What do I need to play the The Key VIP Club?
The The Key VIP Club will run on any machine running Internet Explorer 6.0 or Netscape 7.0 or above. You will also need Internet access. The The Key VIP Club is not supported on Web TV.
Can I join the The Key VIP Club if I have a Macintosh computer?
The The Key VIP Club Program can be played on any Macintosh running Netscape versions 7.0 and above.
I don't receive emails from 98.3 The Key. What should I do?
Please check your junk and spam folders and filters. Also, try adding keyw@m2omedia.com to your contact list. Finally, check your profile to be sure you have opted in to receive emails from us and that we have the correct email address.
My question isn't answered here.
If your question is not answered here, you can email us your question at keyw.support@m2omedia.com and we will try and answer it for you. In your e-mail please include your name, username, and daytime phone number.
Instructions for Clearing Cache: Netscape Users (must be using Netscape 7.0 or higher): Enter Netscape Edit Preferences Advanced Cache Clear memory cache Clear Disk cache Then Try again
Internet Explorer Users (must be using Internet Explorer 6.0 or higher): Firefox 2.0 for Windows Users
From the Tools menu, select Clear Private Data, and then choose Cache.
Firefox 1.0 and 1.5 for Windows
From the Tools menu, select Options... , and then click Privacy. In 1.5, select the Cache tab, and then click the Clear Cache Now button. In 1.0, next to Cache, click the Clear button, and then click OK.
If you are using AOL:
You will need to clear you cache AND delete your "cookies" Click the Start Button in the lower left hand corner Click Control Panel Double click Internet Options Under Temporary Internet Files, click Delete Files Click OK to delete files Next, to the right of delete files, click on Settings Click View Files (it may take a moment for the files to appear) Click the EDIT pull down menu at the very top of your screen Click Select All Click the FILE pull down menu at the very top of your screen Click Delete A warning box will appear, click YES Click X to close that window Click OK to close the next window Click OK to close the next window Click X to close the Control Panel Window After you have cleared your cache, and/or deleted cookies, close all programs, shut down your computer and log on again.
Instructions for checking Security Settings in Internet Explorer: Instructions for setting Privacy Settings in Internet Explorer: Instructions for adding us to your Trusted Sites: Enter Internet Explorer Internet Options Privacy Select the "Sites" button from the middle of the page. In the area where it says "Address of Web Site", type "m2omedia.com" and click "Allow"
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