Why does my account status say "pending"?
After you register, your account status will remain "pending" until your email address is verified. Your email address is verified and your account validated once you click on the link in the email you receive from us. (This email will come from kcal@m2omedia.com). You can still earn KCAL points while you are waiting for your account to be validated. You will not, however, be able to claim any prizes or purchase raffle entries until your account status is valid.
I did not receive an email asking me to validate my account. What do I do?
If you did not receive an email from us, please send an email to KCAL.support@m2omedia.com, and we will validate your account for you. In order to ensure that you receive emails from us in the future, please add kcal@m2omedia.com to your contact list.
I'm not reciving my weekly newsletter/I've stopped receiving my weekly newsletter, what's going on?
The first thing you need to do is log in to your account and make sure that your email address is correct AND that you have opted in to receive the emails. You can do this by viewing your acco`unt profile and updating your account information. After you've done that, make sure that you add KCAL@m2omedial.com to your address book/contact list in your email so that you will receive any emails we send you. If the above steps still do not solve your problem, you need to contact your email service provider (aol, yahoo, hotmail, etc). They are flagging our emails as spam and they are not being delivered to you. Ask them to unblock our email address.
What should I do if I'm having trouble logging into my account?
If you're having trouble logging into your account, please try the following solutions:
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Make sure you are using the correct username and password. If you don't remember your username and/or password, click here , enter your email address, and we'll email it to you.
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Clear your cache. Cache is a process that keeps track of what you have been doing recently. It saves you processing time when you repeat tasks; but sometimes it gets overloaded. Click here for instructions on how to clear your cache.
Internet Explorer users:
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Check your security settings. Your internet security settings must be set to "medium". Click here for instructions on checking your security settings.
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Check your privacy settings. Your internet security privacy must be set to "medium". Click here for instructions on checking your privacy settings.
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You may have to add us to your trusted sites. Click here for instructions on adding us to your trusted site.
What is a Gift Card Code?
A Gift Card is given out through e-mails, special giveaways, hidden website codes, and events. Please check when receiving a gift card to see if there is an expiration date.
How do I earn Points?
Go to the KCAL website and click on the KCAL NATION link. Enter your username and password in the login box on the left hand side of the page. Once you've logged in, click on one of the categories under Earn Points, located on the menu bar near the top of the page. Points can be earned by stopping by select KCAL events, Easy Points, the KCAL NATION Newsletter, and hidden codes on the KCAL 96.7 website (www.KCALFM.com)
How do I use my KCAL Points to earn online Advantage Club?
There are two ways to earn Points. You can redeem KCAL points for goods and services that are offered in the KCAL Free Store area or you can redeem KCAL points for raffle tickets. Some KCAL Raffles can be entering without using any points! To access either the Raffle or KCAL Free Store page, log in and click on one of the categories under Spend Points located on the menu bar near the top of the page.
What is the KCAL Free Store?
Prizes on the KCAL Free Store become available are on a first come, first serve basis. The KCAL NATION KCAL Free Store Page lists all of the available prizes and their associated point value. Once you have earned enough KCAL Points to "purchase" the prize of your choice you may "buy" the prize by logging in and visiting the KCAL Free Store Page. Then just enter the quantity of the prize you want (please note, some prizes may have a quantity limit of 1 per member), and click "Buy". If you have enough points, haven't exceeded the purchase limit, and inventory is sufficient, a page will come up which confirms your purchase and provides you with instructions on how to claim your prize.
IMPORTANT NOTE: upon making a prize purchase, be sure to print off a copy of your confirmation page.
What are KCAL Raffles?
You can enter any of our raffles as many times as you wish (as long as you have enough points). To purchase an entry into the raffle of your choice, please visit the Raffles page, click on the raffle you'd like to enter, select the number of entries you'd like to purchase, and click the "Purchase Entries" button. Remember, the more entries you have in a raffle, the better your chances of winning!
I've purchased a prize, how do I claim it ?
To claim your prize, follow the instructions on the confirmation page.
What do I need to play KCAL NATION?
The KCAL NATION Program will run on any machine running Internet Explorer 5.0 or Netscape 7.0 or above. You will also need Internet access. The KCAL NATION Program is not supported on Web TV.
Can I join the KCAL NATION Program if I have a Macintosh computer?
The KCAL NATION Program can be played on any Macintosh running Netscape versions 7.0 and above.
What should I do if my question isn't answered here?
If your question is not answered here, you can email us your question at KCALpromotions@KCALFM.com or KCAL.support@m2omedia.com and we will try and answer it for you. In your e-mail please include your name, username, and daytime phone number.
Instructions for Clearing Cache:
Netscape Users (must be using Netscape 7.0 or higher):
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Enter Netscape
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Edit
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Preferences
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Advanced
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Cache
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Clear memory cache
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Clear Disk cache
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Then try again
Internet Explorer Users (must be using Internet Explorer 5.0 or higher):
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Enter Internet Explorer
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Tools
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Internet Options
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General
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Delete files รข?? located in the "Temporary Internet File" section
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Then try again
If you are using AOL:
You will need to clear you cache AND delete your "cookies".
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Click the Start Button in the lower left hand corner
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Click Control Panel
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Double click Internet Options
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Under Temporary Internet Files, click Delete Files
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Click OK to delete files
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Next, to the right of delete files, click on Settings
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Click View Files (it may take a moment for the files to appear)
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Click the EDIT pull down menu at the very top of your screen
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Click Select All
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Click the FILE pull down menu at the very top of your screen
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Click Delete
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A warning box will appear, click YES
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Click X to close that window
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Click OK to close the next window
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Click OK to close the next window
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Click X to close the Control Panel Window
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After you have cleared your cache, and/or deleted cookies, close all programs, shut down your computer and log on again. - Click Control Panel - Double click Internet Options - Under Temporary Internet Files, click Delete Files - Click OK to delete files
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Next, to the right of delete files, click on Settings - Click View Files (it may take a moment for the files to appear) - Click the EDIT pull down menu at the very top of your screen - Click Select All - Click the FILE pull down menu at the very top of your screen - Click Delete - A warning box will appear, click YES - Click X to close that window - Click OK to close the next window - Click OK to close the next window - Click X to close the Control Panel Window- After you have cleared your cache, and/or deleted cookies, close all programs, shut down your computer and log on again.
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Click Control Panel - Double click Internet Options - Under Temporary Internet Files, click Delete Files - Click OK to delete files - Next, to the right of delete files, click on Settings - Click View Files (it may take a moment for the files to appear) - Click the EDIT pull down menu at the very top of your screen - Click Select All - Click the FILE pull down menu at the very top of your screen - Click Delete - A warning box will appear, click YES - Click X to close that window - Click OK to close the next window - Click OK to close the next window - Click X to close the Control Panel Window- After you have cleared your cache, and/or deleted cookies, close all programs, shut down your computer and log on again.
Instructions for checking Security Settings in Internet Explorer:
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Enter Internet Explorer
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Tools
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Internet Options
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Security
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Make sure that your security setting is set to Medium as shown below
Instructions for setting Privacy Settings in Internet Explorer:
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Enter Internet Explorer
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Tools
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Internet Options
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Privacy
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Make sure that your Privacy setting is set to Medium as shown below
Instructions for adding us to your Trusted Sites:
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Enter Internet Explorer
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Tools
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Internet Options
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Privacy
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Select the "Sites" button from the middle of the page
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In the area where it says "Address of Web Site", type "m2omedia.com" and click "Allow"
