102 CLEAR FM

Before submitting a question, please check if it is answered below or on the How to Play page. Due to the volume of questions we receive, we regret that not all questions will be answered directly via e-mail. Click a question below to display the answer.

Why does my account status say "pending"?
After you register, your account status will remain "pending" until your email address is verified. Your email address is verified and your account validated once you click on the link in the email you receive from us. (This email will come from cky@m2omedia.com.) You can still earn Points while you are waiting for your account to be validated. You will not, however, be able to claim any prizes or purchase raffle entries until your account status is valid.

I did not receive an email asking me to validate my account. What should I do?
If you did not receive an email from us and your account is still pending, please follow these instructions:

In order to ensure that you receive emails from us in the future, please add cky@m2omedia.com to your contact list.

What should I do if I'm having trouble logging into my account?
If you're having trouble logging into your account, please try the following solutions:

What is the difference between a Rewards Song and a Bonus Code?
The Rewards Song is given out at various times. Your have until 11:59pm of the day it is given out to enter it. A Bonus Code is given out through e-mails and special giveaways and events. Please check when receiving a bonus code to see if there is an expiration date.

How do I earn Points?
Go to the Clear FM website and click on the VIP Clear Club link. Enter your username and password in the login box on the left hand side of the page. Once you've logged in, click on one of the categories under Earn Points, located on the menu bar near the top of the page.

How do I use my Points to earn Rewards? There are two ways to earn rewards with your Points. You can redeem Points for goods and services that are offered on the CLEAR Mall page or you can redeem Points for entries into our Enter to Win Drawings. To access either the CLEAR Mall or Enter to Win page, log in and click on one of the categories under Spend Points, located on the menu bar near the top of the page.

CLEAR Mall: All prizes on the CLEAR Mall page are on a first come, first serve basis. The VIP Clear Club CLEAR Mall Page lists all of the available prizes and their associated Point value. Once you have earned enough Points to "purchase" the prize of your choice you may "buy" the prize by logging in and visiting the CLEAR Mall Page. Then just enter the quantity of the prize you want (please note, some prizes may have a quantity limit of 1 per member), and click "Buy". If you have enough Points, haven't exceeded the purchase limit, and inventory is sufficient, a page will come up which confirms your purchase and provides you with instructions on how to claim your prize. IMPORTANT NOTE: upon making a prize purchase, be sure to print off a copy of your confirmation page.

When I wait for a particular item to go on-sale in the CLEAR MALL and try to purchase it with my points at the time indicated, it automatically says sold out without the purchase button ever becoming active. Why does this happen?
Stay on the CLEAR MALL page prior to a particular item going on-sale and continue to hit the “refresh” button until the indicated on-sale time. Then select your purchase.

With thousands of VIP members vying for the same items and depending on the quantity of a particular item, prizes can sell out extremely fast. In an effort to ensure everyone has a fair chance at the prizes in the mall (and again, dependent on quantity of the item), we try to spread out the prizing so that it gives all our members the chance to win.

I have redeemed my points to enter a Beat the Box Office contest for a concert coming to town. When will I find out if I am a winner?
Winners will be contacted by 102.3 CLEAR FM Promotions and winner names will be posted in the right-hand side of the column on the VIP site by 10 AM the day tickets go on-sale for each particular concert.

I exchanged my points to enter a Beat The Box Office contest for a concert coming to town and did not win. There is now a regular, sustaining contest entry form up to enter to win tickets…are the entries I redeemed for the beat the box office contest valid for this portion?
Yes, any points redeemed for Beat The Box Office enter to win contests are valid for the regular sustaining contest, providing you did not win tickets during the Beat The Box Office contest.

I exchanged my points for an “Enter to Win” contest for a concert/ show. The contest closed at 11:59 PM the night prior to the show/ concert. If I win, when will I be contacted?
For concerts or shows that take place the day following the contest closing time or prior to a weekend, winners will be contacted by 10 AM the day of the show or the Friday prior to a weekend show. Promotions will also post the winners name(s) in the right-hand column of the VIP site by 10 AM that particular day. Promotions will contact winner(s) at all numbers provided on their VIP account in an effort to give winners all the necessary pick up information. Tickets will need to be picked up by 5 PM the day of the show or the Friday prior to a weekend show. In the event a message must be left for the winner (unable to contact a live person at numbers provided), 102.3 CLEAR FM is under no obligation to replace the prize with one of equal or greater value or refund points redeemed to enter.

How do I update my profile on my VIP account?
Once logged into your VIP account, go to the “My Account” drop down menu and select “Profile”, which will give you a list of all your account information. Then click “Update Profile”…this will allow you to update/ change any account information you need (i.e. e-mail address, address, phone numbers). Once changes are complete, click “Update My Information”.

I received a newsletter saying there is a special pre-sale on for a concert/ show coming to town…how do I take advantage of this?
Log into your VIP account and go to the “Earn Points” drop down menu and then go to the “Events and Pre-sale page”…this will have a complete list of all the pre-sales and instructions on how to proceed.

I have redeemed my points to bid on a VIP Auction package. Do I lose my points if I am not the highest bidder at the close of the auction?
No, you do not lose any points redeemed for the auction unless you are the highest bidder at the close of the auction. Points are temporarily deducted once you make a bid and are returned if you are not the highest bidder.

I have redeem my points to bid on a VIP Auction package...how do I know if I made the highest bid and have won the package?
The Auction content will stay live past the Auction close time (a minimum of 1 hour) in order for VIP bidders to look at the list to see if they are the winner of the package. Auction winners will also receive an e-mail message reminding them to check the auction page to see if they have placed the highest bid and have won the package. Promotions will also contact the Auction bid winner following the close of the Auction to inform them they have won and give pick up instructions. Auction winner names will also be posted in the right-hand column of the VIP site by 12 noon the day following the close of an Auction.

When are new items added to the CLEAR MALL? And how is it possible the items sell out so quickly?
This is probably the most asked question that we receive here at 102.3 CLEAR FM. The items go UP in the store every week on Monday morning. Then a second batch of those same prizes will go up later in the week at a random time. We are trying to accommodate everyone with prizes, but our database continues to grow and once an item is featured in the Clear Mall, there's no stopping how quickly our members use their points for the items. Unfortunately, we do not have a massive inventory of prizes, and we are trying to do the best with what we have.

I haven't received any points for signing up. Why?
The reason for this may be because you haven't entered the code that was provided in the first e-mail you received. You can enter this code and all others under Earn Points and clicking Bonus Codes.

How do I have Jay & Billie Jo mug my office?
On the VIP CLEAR CLUB home page there is a “Have Jay & Billie Jo Mug Your Office”. Clicking on that link will open a new window where you enter your information. If your office is picked as a winner, you will receive a call from the 102.3 CLEAR FM Promotions Department.

I won something in the Assiniboia Downs Slot Machine but somehow I forgot to print the page, or the page won’t print in order to redeem my prize. Can you help me out?
Unfortunately we cannot help you out. In order for you to redeem offers from the Assiniboia Downs Slot Machine, you need to have a print of the winning offer.

Enter to Win: You can enter any of our Enter to Win as many times as you wish (as long as you have enough Points). To purchase an entry into the Enter to Win of your choice, please visit the Upcoming Enter to Win page, click on the drawing you'd like to enter, select the number of entries you'd like to purchase, and click the "Purchase Entries" button. Remember, the more entries you have, the better your chances of winning!

I've purchased a prize, how to I claim it?
To claim your prize, follow the instructions on the confirmation page.

What do I need to play the VIP Clear Club?
The VIP Clear Club will run on any machine running Internet Explorer 6.0 or Netscape 7.0 or above. You will also need Internet access. The VIP Clear Club is not supported on Web TV.

Can I join the VIP Clear Club if I have a Macintosh computer?
The VIP Clear Club Program can be played on any Macintosh running Netscape versions 7.0 and above.

My question isn't answered here.
If your question is not answered here, you can email us your question at cky.support@m2omedia.com and we will try and answer it for you. In your e-mail please include your name, username, and daytime phone number.

Instructions for Clearing Cache:

Netscape Users (must be using Netscape 7.0 or higher):

Internet Explorer Users (must be using Internet Explorer 6.0 or higher):

If you are using AOL:
You will need to clear you cache AND delete your "cookies"

• Click the Start Button in the lower left hand corner
• Click Control Panel
• Double click Internet Options
• Under Temporary Internet Files, click Delete Files
• Click OK to delete files
• Next, to the right of delete files, click on Settings
• Click View Files (it may take a moment for the files to appear)
• Click the EDIT pull down menu at the very top of your screen
• Click Select All
• Click the FILE pull down menu at the very top of your screen
• Click Delete
• A warning box will appear, click YES
• Click X to close that window
• Click OK to close the next window
• Click OK to close the next window
• Click X to close the Control Panel Window
• After you have cleared your cache, and/or deleted cookies, close all programs, shut down your computer and log on again.

Instructions for checking Security Settings in Internet Explorer:

Instructions for setting Privacy Settings in Internet Explorer:

Instructions for adding us to your Trusted Sites:

Assiniboia Downs Slot Machine:
How to Play:

If you can't print the page, you can't redeem the offer. Offer is non-transferable. Please print all three pages.