Why does my account status say "pending"? After you register, your account status will remain "pending" until your email address is verified. Your email address is verified and your account validated once you click on the link in the email you receive from us. (This email will come from cjmx@m2omedia.com.) You can still earn Points while you are waiting for your account to be validated. You will not, however, be able to claim any prizes or purchase raffle entries until your account status is valid. I did not receive an email asking me to validate my account. What should I do? If you did not receive an email from us and your account is still pending, please follow these instructions:
Open your internet browser and log on to your account
This will bring you to a page with instructions on how to validate your account
In order to ensure that you receive emails from us in the future, please add cjmx@m2omedia.com to your contact list.
What should I do if I'm having trouble logging into my account? If you're having trouble logging into your account, please try the following solutions:
Make sure you are using the correct username and password. If you don't remember your username and/or password, click here, enter your email address, and we'll email it to you.
Clear your cache. Cache is a process that keeps track of what you have been doing recently. It saves you processing time when you repeat tasks; but sometimes it gets overloaded. Click here for instructions on how to clear your cache.
Internet Explorer users:
Check your security settings. Your internet security settings must be set to "medium". Click here for instructions on checking your security settings.
Check your privacy settings. Your internet privacy settings must be set to "medium". Click here for instructions on how to change your privacy settings.
You may have to add us to your trusted sites. Click here for instructions on adding us to your trusted site.
What is the difference between a 925 Challenge/EZ Word and a Bonus Code? The 925 Challenge/EZ Word is played every workday around the clock at 9, 2 and 5. You have until 08:59am the following day to enter and win points on line. A Bonus Code is given out through e-mails and special giveaways and events. Please check when receiving a bonus code to see if there is an expiration date. How do I earn Points? Go to the EZ ROCK website and click on the 105.3 EZ Rock Platinum VIP Club link. Enter your username and password in the login box on the left hand side of the page. Once you've logged in, click on one of the categories under Earn Points, located on the menu bar near the top of the page.
How do I use my Points to earn Rewards? There are two ways to earn rewards with your Points. You can redeem Points for goods and services that are offered on the Platinum Boutique page or you can redeem Points for entries into our EZ Prize Draw Drawings. To access either the Platinum Boutique or EZ Prize Draw page, log in and click on one of the categories under Spend Points, located on the menu bar near the top of the page.
Platinum Boutique: All prizes on the Platinum Boutique page are on a first come, first serve basis. The 105.3 EZ Rock Platinum VIP Club Platinum Boutique Page lists all of the available prizes and their associated Point value. Once you have earned enough Points to "purchase" the prize of your choice you may "buy" the prize by logging in and visiting the Platinum Boutique Page. Then just enter the quantity of the prize you want (please note, some prizes may have a quantity limit of 1 per member), and click "Buy". If you have enough Points, haven't exceeded the purchase limit, and inventory is sufficient, a page will come up which confirms your purchase and provides you with instructions on how to claim your prize. IMPORTANT NOTE: upon making a prize purchase, be sure to print off a copy of your confirmation page.
EZ Prize Draws: You can enter any of our EZ Prize Draws as many times as you wish (as long as you have enough Points). To purchase an entry into the EZ Prize Draw of your choice, please visit the Upcoming EZ Prize Draws page, click on the drawing you'd like to enter, select the number of entries you'd like to purchase, and click the "Purchase Entries" button. Remember, the more entries you have, the better your chances of winning!
I've purchased a prize, how to I claim it? To claim your prize, follow the instructions on the confirmation page.
What do I need to play the 105.3 EZ Rock Platinum VIP Club? The 105.3 EZ Rock Platinum VIP Club will run on any machine running Internet Explorer 6.0 or Netscape 7.0 or above. You will also need Internet access. The 105.3 EZ Rock Platinum VIP Club is not supported on Web TV.
Can I join the 105.3 EZ Rock Platinum VIP Club if I have a Macintosh computer? The105.3 EZ Rock Platinum VIP Club Program can be played on any Macintosh running Netscape versions 7.0 and above.
My question isn't answered here. If your question is not answered here, you can email us your question at cjmx.support@m2omedia.com and we will try and answer it for you. In your e-mail please include your name, username, and daytime phone number.
Instructions for Clearing Cache:
Netscape Users (must be using Netscape 7.0 or higher):
Enter Netscape
Edit
Preferences
Advanced
Cache
Clear memory cache
Clear Disk cache
Then Try again
Internet Explorer Users (must be using Internet Explorer 6.0 or higher):
Enter Internet Explorer
Tools
Internet Options
General
Delete files ??? located in the "Temporary Internet File" section
Then Try again.
If you are using AOL: You will need to clear you cache AND delete your "cookies"
Click the Start Button in the lower left hand corner
Click Control Panel
Double click Internet Options
Under Temporary Internet Files, click Delete Files
Click OK to delete files
Next, to the right of delete files, click on Settings
Click View Files (it may take a moment for the files to appear)
Click the EDIT pull down menu at the very top of your screen
Click Select All
Click the FILE pull down menu at the very top of your screen
Click Delete
A warning box will appear, click YES
Click X to close that window
Click OK to close the next window
Click OK to close the next window
Click X to close the Control Panel Window
After you have cleared your cache, and/or deleted cookies, close all programs, shut down your computer and log on again.
Instructions for checking Security Settings in Internet Explorer:
Enter Internet Explorer
Tools
Internet Options
Security
Make sure that your security setting is set to Medium as shown below:
Instructions for setting Privacy Settings in Internet Explorer:
Enter Internet Explorer
Tools
Internet Options
Privacy
Make sure that your Privacy setting is set to Medium as shown below:
Instructions for adding us to your Trusted Sites:
Enter Internet Explorer
Internet Options
Privacy
Select the "Sites" button from the middle of the page.
In the area where it says "Address of Web Site", type "m2omedia.com" and click "Allow"
